Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wearlunet.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@wearlunet.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wearlunet.com.
Returns & Exchanges
At Lunet, we want you to feel confident with every purchase.
If your item isn't quite right, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible, items must be unworn, unwashed, with original tags attached, and returned in their original packaging.
To begin the process, please contact our support team at:
Our team will review your request and provide the next steps if your return is eligible.
Please note that returns sent without prior authorization may not be accepted.
Need a Different Size?
Finding the perfect fit is important to us.
If your item doesn't fit as expected, we highly encourage exchanges whenever possible. Our team will gladly help you find the right size and ensure a smoother experience than placing a completely new order.
In many cases, an exchange or store credit can be processed faster than a refund request.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.
We'll review the issue and work quickly to provide an appropriate solution.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return.
The following items cannot be returned:
• Final Sale items
• Gift cards
• Personalized or custom-made products
• Items showing signs of wear, use, washing, or alteration
If you're unsure whether your item qualifies, please contact our support team before submitting a return request.
European Union Customers
For orders delivered within the European Union, customers have the right to request a return within 14 days of receiving their order in accordance with applicable consumer protection laws.
Returned items must meet the same eligibility requirements outlined above.
Refunds
Once your return is received and inspected, we'll notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact:
Need Assistance?
Questions about sizing, exchanges, returns, or store credit?
Our support team is happy to help.
Average response time: 24–48 hours.